Chris Brogan is one of the micro celebrities in marketing that I follow on
Twitter. Chris has 56,797 followers. He is following 53,593 and has made 36,920 updates.
Tweetdeck alerts me every time Chris puts an update on Twitter. If it's an interesting update, I comment.
Today he happened to mention that he was at Oakley HQ. I replied via Twitter questioning whether it was
Oakley sunglasses HQ. Chris saw that reply. More importantly, Chris confirmed he was at the headquarters of Oakley sunglasses. From that point, I sent a customer message to Oakley through Chris that my son, Danny, a U.S. Marine stationed in Kandahar, Afghanistan requested that I send him a pair of "certified, shatter resistant, black Oakley shooting glasses". Chris said he would tell them from the stage during his presentation.
Chris was as good as his word.
I was able to thank Oakley and send them a photo of Danny wearing his Oakley shooting glasses and obviously geared for combat. Within moments, Oakley replied via Twitter and sent their thanks to Danny that I posted directly on Danny's Facebook wall. I became a follower of Oakley. Oakley became one of my followers.
It may not have been important to Chris Brogan.
It may not have been important to Oakley.
It was important to me, to say "thank you."
I became an even bigger fan of Chris Brogan and Oakley. See how important Twitter can be to creating conversations with your customers?